Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at oroveorganics@gmail.com. Returns must be approved before sending the item back.
Return Address:
Contact Through Mail OR WhatsAppÂ
If your return is approved, we will provide instructions on how to return your item. Items sent back without prior approval will not be accepted.
Damages and Issues Â
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
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Non-Returnable Items Â
Due to hygiene reasons, we do not accept returns on used personal care products (such as shampoo and soap). Only unused and sealed items are eligible for return.
We also do not accept returns on sale items or gift cards.
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Exchanges Â
We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
Refunds Â
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days, please contact us at oroveorganics@gmail.com.